Privacy Policy

Last Updated: December 1, 2025

1. Introduction

Welcome to Netsfy ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your information when you use our business analytics platform at netsfy.com.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Full name
  • Email address
  • Password (encrypted)
  • Role and permissions

2.2 Social Media Integration Data

When you connect social media accounts (Facebook, Instagram), we collect:

  • Social media account ID and name
  • Access tokens (encrypted and securely stored)
  • Public posts and engagement metrics (likes, comments, shares, views)
  • Follower counts
  • Page insights and analytics data

2.3 E-commerce Data

When you integrate WooCommerce or other platforms:

  • Order information and sales data
  • Customer analytics (aggregated, no personal customer data)
  • Product performance metrics

2.4 Usage Information

We automatically collect:

  • Login activity and session data
  • IP addresses (for security purposes)
  • Browser type and device information
  • Activity logs within the dashboard

3. How We Use Your Information

We use collected information to:

  • Provide analytics and insights about your business performance
  • Display social media metrics and engagement data
  • Sync data from connected platforms (WooCommerce, Facebook, Instagram, etc.)
  • Send notifications about important updates or issues
  • Improve our services and user experience
  • Ensure security and prevent unauthorized access

4. Data Storage and Security

We take data security seriously:

  • All passwords are hashed using bcrypt
  • Social media access tokens are encrypted (AES-256)
  • Database connections use secure protocols
  • Regular security updates and backups
  • Access is restricted to authorized users only

5. Third-Party Services

We integrate with the following third-party services:

  • Facebook/Meta: To read public posts and engagement metrics from your Facebook Pages and Instagram Business accounts
  • WooCommerce: To sync order and sales data from your store
  • Google Analytics: To analyze website traffic (if configured)
  • Klaviyo: To sync email marketing metrics (if configured)

These services have their own privacy policies. We recommend reviewing them:

6. Data Sharing

We do NOT sell, rent, or share your personal data with third parties, except:

  • When required by law or legal process
  • To protect our rights, privacy, safety, or property
  • With your explicit consent

7. Your Rights

You have the right to:

  • Access your personal data stored in our system
  • Update or correct your account information
  • Delete your account and associated data
  • Disconnect social media integrations at any time
  • Export your analytics data
  • Opt-out of non-essential notifications

8. Data Retention

We retain your data as long as your account is active. When you delete your account:

  • Personal information is permanently deleted within 30 days
  • Analytics data may be retained in aggregated, anonymized form for statistical purposes
  • Backups are automatically purged according to our backup retention policy (90 days)

9. Cookies and Tracking

We use cookies and similar technologies for:

  • Session management (keeping you logged in)
  • Security (preventing unauthorized access)
  • Preferences (remembering your dashboard settings)

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We will notify users of significant changes via email or dashboard notification.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

  • Email: info@netsfy.com
  • Website: netsfy.com
  • Business: Netsfy

13. Data Deletion Instructions

To delete your data from our system:

  1. Login to your account at netsfy.com
  2. Go to Settings → Account
  3. Click "Delete Account"
  4. Confirm deletion

Alternatively, email us at info@netsfy.com with the subject "Data Deletion Request" and we will process your request within 30 days.

Facebook Users: This application uses Facebook's API to read public posts and engagement metrics from Pages you manage. We only access data you explicitly authorize. You can revoke access at any time through your Facebook App Settings or by disconnecting the integration in our dashboard.